CONTACT CENTRE
Revolutionise your customer relationships with contact centre cloud solutions and call centre software.
Transform customer engagement with Collaborative Contact Centre technology
Omnichannel routing
Build stronger relationships by connecting with customers on their channel of choice.
Agent management tools
Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.
CRM integrations
Optimise workflows by leveraging everyday apps and customising your own with open APIs.
Actionable analytics
Improve service and sales with real-time reports and in-depth customer surveys.
A solution for every contact centre
Regardless of your business case, we offer a product solution that delivers functionality and efficiency to your contact centre
Inbound
Route every call to the right agent at the right time, while automatically sending customer information to the agent’ desktop for a quick head’s up.
Outbound
Quickly start sales campaign and measure results quickly to keep costs in sync with revenue opportunities
Integrations that work with your apps
Contact Centre natively integrates with CRM and other out-of-the-box business applications and APIs
